We have learned that some of the higher number serial number step up rings in sizes 77-82mm, 72-77mm, 67-82 and 67-77mm are having some issues. (Most of the ones we sent out with our Kickstarter and Indiegogo orders are fine. We have received about 3 dozen reports out of several thousands sent, that when using the step-up ring adapters, they are not as strong or do not seem to fit the filter or cap correctly. It can be described as “way too weak on one side”. There are enough of these reports to know that something went wrong.
I look at every hiccup like this as an opportunity to learn and improve the product as well as our service.
Here is our plan moving forward:
1. If you have a step-up ring that fits the above description (or even in different sizes or products), reach out to us: support@michaelthemaven.com. My assistant Adam will give you some instructions, and in most cases we will be sending you a confirmed working replacement. This means that we will likely open the package in our inventory and confirm the replacement is good to go before sending it to you. This is all covered as part of your lifetime warranty, so there will be no extra costs to you, including additional shipping that might occur.
2. We are developing some new tools, tests and protocols to make sure this does not happen again, but it also means needing to go through our inventory to find the bad ones.
3. We are making some design changes to increase the overall strength of the step-up adapter rings t put them on par or stronger than the regular adapters.
4. We are prototyping a number of other adapters with different functionalities.
We expect this to be mostly resolved in the next 1-2 weeks (Mid April), but as always we are happy to solve problems as they come.
This entire journey has been a wonderful learning experience and I will continue to use every opportunity to look at where we have fallen short on as a way to make a better product and experience. Its hard to believe how far we have come and the future is looking very bright!
Thank you for your patience!
Best wishes!
Michael
